Returns & Refunds

Thank you for shopping with Justine McGregor Jewelry. Each piece we create is made just for you with love and care, which means all sales are final. Since everything is made to order, we’re unable to accept returns, refunds, or exchanges.

We want you to feel 100% confident in your purchase. To ensure you love your piece, please reach out with any questions before placing your order. We’re always happy to chat through any details with you and can send additional images to help you make the perfect choice. Just email us—we’d love to help.

Damaged or Incorrect Orders

We want you to absolutely love your order! If your item arrives damaged or there’s a mistake on our part, please let us know within 5 days of receiving it. Simply email us with your order details and photos, and we’ll work quickly to make things right.

Your satisfaction means the world to us, and we appreciate your understanding and support of our made-to-order process. If you have any concerns or need assistance, we’re always here to help!